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‧ First line technical support handling customer enquiries and support issues (Troubleshooting and facilitating customer)
‧ Manage and maintain Monitoring Systems involving status and performance of Amber network, services and facilities. 
‧ Fault handling and escalation in accordance with standard operating procedures 
‧ Network request fulfillment 
‧ Maintain technical documentation of processes and procedure
‧ 24x7 shift rotation